Case Study — AllHealth Medical Group

AllHealth Medical Group

30+ providers • 7 locations • Northern New Jersey

The Challenge

Online reputation didn't reflect quality of care — only 12–15 reviews despite thousands of patients
Annual patient recall consumed 15–20 hours of staff time per week
Vendor solutions were disproportionately expensive for multi-location practices

Our Solution

RepFlow — Custom-built Reputation Management Platform — deployed in 4 weeks

Key Features

✓ Automated review requests (Email + SMS)

✓ Intelligent review gating (positive → Google, negative → private)

✓ Win-back automation for dissatisfied patients

✓ Smart patient recall engine with 3-step sequence

✓ No-code template editor with live preview

✓ Real-time dashboard across all locations

Results

First 60 days after deployment

12x

more Google reviews
per month

40x

increase in review
requests sent

95%

reduction in staff
recall hours

31%

patient
response rate

negative reviews
caught privately

8,843

patients enrolled in
automated recall

Before RepFlow, we had no idea how patients felt until a bad review showed up on Google. Now we catch problems the same day.

— Jeryl, Practice Operations Manager